You can explore our Know Your Skin Guide to discover recommendations for your skin type, or book a SkinScope™ Consultation at any SOTHYS flagship salon for a personalized, in-depth analysis by a certified Skincare Solution Specialist.

Yes. SOTHYS products are dermatologically tested and formulated with carefully selected natural and biotechnological active ingredients. For sensitive skin, we recommend our Soothing line with Spa™ Thermal Water or Dermobooster Relief range.

No. SOTHYS adheres to strict European cosmetic regulations and does not test products or ingredients on animals.

All SOTHYS products are formulated, tested, and manufactured in France — ensuring uncompromising quality, safety, and efficacy.

Most SOTHYS products are safe to use, but if you are pregnant or breastfeeding, we recommend consulting your healthcare provider before use.

Unopened products typically last 3 years from the date of manufacture. Once opened, we recommend using them within 6–12 months.

Yes. Once your order is successfully placed, an email with your order confirmation and order number will be sent. You can also check this under My Account > My Orders.

Once your order has been confirmed and payment completed, no further changes can be made. Please review your order carefully before submitting payment.

Orders cannot be cancelled once payment is confirmed. Please ensure your order details are correct before checkout.

All transactions are processed in Ringgit Malaysia (MYR) via:

Maybank2U
CIMB Clicks
Hong Leong Connect
UOB
AmBank
RHB
Bank Islam
PBeBank
HSB
COCBC
Standard Chartered

No. SOTHYS Malaysia does not retain credit card information. Payment details are securely transmitted to our bank partners.

Credit Card:
1.Ensure sufficient funds are available.
2. Check that your card is activated and 3D Secure details are correctly entered.(Only local Malaysian-issued cards are accepted.)

Online Banking:
1.Make sure you have registered for online banking.
2.Disable any browser pop-up blockers to complete the payment window.

Returns are only accepted for manufacturing defects. Please report within 7 days of receipt.

If your item arrives damaged, do not accept it.Please remark on the consignment note and reject it immediately with the GDEX personnel.
Contact us at estore@sothys.com.my
within 7 days to arrange for a replacement.

FAUBOURG ONE SDN BHD
D4-06-10, Solaris Dutamas,
No. 1 Jalan Dutamas,
50480 Kuala Lumpur, Malaysia.

Currently, we only provide shipping within East and West Malaysia.

You can visit our flagship salons at Publika, 1 Utama, or Bangsar Village II, or explore our network of SOTHYS Premium Salon Partners nationwide.

Yes, simply contact us via Instagram, Facebook, or our website form. Our team will assist you in scheduling your appointment at your preferred location and time.

Your total points
- Points earned
- Points redeemed
- Points approaching expiry are all displayed clearly in your account dashboard.

Each point earned is automatically tracked with a 12-month expiry, so you don’t have to calculate anything manually.

You can redeem your points directly through the Sothys Club widget on our website.

Just choose the reward you want, generate your discount code, and apply it at checkout when making a purchase.

You can earn points through:

• Signing up for SOTHYS Club
• Signing up for our newsletter
• Purchases made on our website and
• SOTHYS Flagship Salons
• Submitting product reviews
• Referrals and birthday purchases

For hygiene and safety reasons, we only accept returns for items damaged or incorrect upon delivery. Please contact our customer care team within 3 days of receiving your parcel.