Shopping Guide

  • How do I place an order?
    1. Customers will have to login before making any purchases
    2. At the catalog page, customers can click on ‘add to cart’ to immediately add any product to their cart
    3. Alternatively, customers can also add their desired products to their cart in the product page itself
    1. After customers have selected their desired products, they can view their cart by clicking on My Cart > View Cart. Customers can also edit the quantity of the products they want. If a customer has a discount code, they can type it in for a discounted price on their products.
    2. Customers can also get an estimate on their shipping fee by filling in the necessary details as well.
    3. After clicking on proceed to checkout, customers can also change their shipping address and get the correct shipping fee.
    4. Customers will have a final chance to review their order before placing their order in the Review & Payments page.
  • How do I re-order from my previous purchase?
    1. To Reorder, customers have to go to ‘My Orders’ under ‘My Account’.
    2. In the ‘My Orders’ tab, customer can click on ‘Reorder’ on the specific order you would like to repurchase.
    3. Customers will then be taken back to the Shopping Cart page which will be filled with the items from previous purchase. The checkout process will have to be completed as usual to successfully reorder a past purchase.
  • What should I do if I have placed a duplicate order by mistake?
  • If you have placed a duplicate order by mistake, please call Customer Service immediately. We will try and rectify the issue at hand.
  • Can I place an order via phone, fax or email?
  • We do not accept phone, fax and email orders. All orders must be placed online.
  • How do I cancel an order?
  • Customers are not allowed to cancel an order by themselves. Please contact our Customer Service team for assistance.
  • Is my order secure?
  • Sothys uses 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.