We gladly accept exchangeable, returnable or refundable unless due to manufacturing or shipping defect. Should you encounter item(s) with manufacturing or shipping defects, kindly contact us at firstname.lastname@example.org within 24 hours from the date receipt.
Any notification done after 24 hours from the date receipt will not be entertained. Upon receipt of your email, we will respond to your request within 3 working days.
Upon approval; return your item(s) for a replacement at any GD Express Sdn. Bhd. branches. A replacement product (subject to availability) or product of the similar value will be shipped within a minimum of 7 working days upon receiving your defective item(s).
To ensure speedy return or exchange, please provide us with the following information in your email
Faubourg One Sdn Bhd
D4-06-10, Solaris Dutamas,
No. 1, Jalan Dutamas 1,
50480 Kuala Lumpur,
Refund will be in the form of credit to be given in a promo code back to your Sothys online account. It will be processed within 3 working days from the day we receive your returned item. You may use the credit points within 3 months.
Terms and Conditions
All unclaimed or refused shipments returned to us by the postal service are subject to any "return way" shipping costs plus the exact original shipping charges that was paid by us to send the parcel.